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Noticeboard

Covid-19 Coronavirus Update

In light of updated national guidance we have taken the decision to operate a closed-door policy to our practice with effect from tomorrow, Wednesday 18 March 2020.  This means that you will not be able to come into the practice unless you have a pre-booked appointment that has been triaged by a nurse or a doctor.  Any paper prescriptions can been collected from your pharmacy or you can nominate a pharmacy and have your prescriptions sent electronically.  You will no longer be able to collect them or anything else from the practice.  Please do not come into the practice to bring a prescription request - you must request this via a pharmacy or via online services.  We are taking these measures to protect both staff and patients to enable us to continue to provide a service to our patients.  Thank you for your patience and understanding at this time.

Covid-19 Coronavirus Update

We would like to reassure all patients that we will continue to care for you in the best way possible during the Covid-19 Outbreak.  In order for us to do this we are making some changes to the way in which we can do this.  From Monday 16 March 2020 we will be moving all appointments with doctors to a telephone based system.  If you are not at risk of having contracted Covid-19 and do not have any symptoms but need to be seen face to face, the doctor you speak to will arrange an appointment for you.  If you have an appointment with a nurse, you will be called to check that you are not at risk of having contracted Covid-19 and do not have any symptoms and if that is the case, you will be able to come in to the the nurse as normal.  

The guidance issued by the Government - if you have a fever or a cough, you should self-isolate and if you are unwell, you should contact NHS111 -  remains the same.

If you do need to come into the surgery, please ensure you sanitize your hands.  If you are bringing in a prescription request, this is a really good time to review how you order repeat prescriptions to avoid coming into the practice.  You can sign up for online access (click here) or contact your local preferred pharmacy to ask them to order on your behalf.

Coronavirus - Booking appointments

We have been asked to switch off patient access to booking routine appointments on line in order that each patient can be triaged in an effort to halt the spread of Coronavirus (Covid-19).  If you need to make an appointment please call the practice.  You will be asked 3 questions before the appointment is booked for you.  Please bear with us at this time as we will have an increased number of patients calling us so the phones will be even busier than normal. 

In line with national guidance, if you have symptoms and have either travelled from any of the affected areas of the world or have been in close contact with a confirmed case of Coronavirus, please do not come into the practice, call NHS111 free on 111 for more advice.  Updated guidance on Coronavirus can be found here.  

Confidentiality

blue_folder_lockThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

GM Care Record

 

For workers in health or social care, easy access to patient information is critical to support decision-making about patient care and treatment, especially in situations such as the COVID-19 pandemic. This is where the GM Care Record comes in.

The GM Care Record pulls vital patient data from several areas, including:

·       primary care

·       community services

·       mental health services

·       social care

·       secondary care

·       specialist services e.g. NWAS

It’s an extension of integrated care records already live in various localities of Greater Manchester. However, it collates patient information from across Greater Manchester into one place, making it easily accessible for health and care workers to inform direct care from across geographies and organisations.

The amount of data that the GM Care Record holds is increasing all the time. Data is constantly being added, so that a combined record can be developed for all our citizens to help better decision making and more informed care and treatment. 

This Practice shares some of your patient data to form part of the GM Care Record for your direct care.

If you have any questions or concerns about the GM Care Record please contact : trccg.admin.ghmc@nhs.net

 
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