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Noticeboard

Covid-19 Coronavirus Update

In light of updated national guidance we have taken the decision to operate a closed-door policy to our practice with effect from tomorrow, Wednesday 18 March 2020.  This means that you will not be able to come into the practice unless you have a pre-booked appointment that has been triaged by a nurse or a doctor.  Any paper prescriptions can been collected from your pharmacy or you can nominate a pharmacy and have your prescriptions sent electronically.  You will no longer be able to collect them or anything else from the practice.  Please do not come into the practice to bring a prescription request - you must request this via a pharmacy or via online services.  We are taking these measures to protect both staff and patients to enable us to continue to provide a service to our patients.  Thank you for your patience and understanding at this time.

Covid-19 Coronavirus Update

We would like to reassure all patients that we will continue to care for you in the best way possible during the Covid-19 Outbreak.  In order for us to do this we are making some changes to the way in which we can do this.  From Monday 16 March 2020 we will be moving all appointments with doctors to a telephone based system.  If you are not at risk of having contracted Covid-19 and do not have any symptoms but need to be seen face to face, the doctor you speak to will arrange an appointment for you.  If you have an appointment with a nurse, you will be called to check that you are not at risk of having contracted Covid-19 and do not have any symptoms and if that is the case, you will be able to come in to the the nurse as normal.  

The guidance issued by the Government - if you have a fever or a cough, you should self-isolate and if you are unwell, you should contact NHS111 -  remains the same.

If you do need to come into the surgery, please ensure you sanitize your hands.  If you are bringing in a prescription request, this is a really good time to review how you order repeat prescriptions to avoid coming into the practice.  You can sign up for online access (click here) or contact your local preferred pharmacy to ask them to order on your behalf.

Coronavirus - Booking appointments

We have been asked to switch off patient access to booking routine appointments on line in order that each patient can be triaged in an effort to halt the spread of Coronavirus (Covid-19).  If you need to make an appointment please call the practice.  You will be asked 3 questions before the appointment is booked for you.  Please bear with us at this time as we will have an increased number of patients calling us so the phones will be even busier than normal. 

In line with national guidance, if you have symptoms and have either travelled from any of the affected areas of the world or have been in close contact with a confirmed case of Coronavirus, please do not come into the practice, call NHS111 free on 111 for more advice.  Updated guidance on Coronavirus can be found here.  

Please be aware that we are no longer be accepting prescription requests via email or this website.

 

In order to request prescriptions, you will need to sign up for online services if you are not already registered. To sign up for online access, please obtain a registration form from Reception. Alternatively, prescription requests can be submitted in person at the Surgery or via your nominated pharmacy. We do not accept requests for medication over the phone.

 

Online services offer the facility to book, view and cancel appointments, order repeat prescriptions and view your medical record.

Repeat Prescriptions

Repeat prescriptions may be obtained by:

  • calling at the surgery and requesting in writing
  • by post
  • via your nominated pharmacy
  • by ordering online (if you are not already signed up for online services, please obtain a registration form from reception.  Two forms of ID are required).

Busy times at the Practice are usually Monday and Tuesday mornings. 

Please allow at least 48 HOURS (2 working days) to ensure your prescription is ready. Requests made on Friday will not be ready until after 3 pm Tuesday.

Please use the right hand side of the repeat prescription form as this ensures against error or omissions. Patients on long-term treatment are asked to see the doctor regularly. 

In some cases we can arrange for your prescriptions to be delivered to your home.  It is therefore always advisable to have sufficient supply of medicines in hand so that you will not run short.

Please note that prescriptions requests are not accepted over the phone, except in very special circumstances.   

Acute prescription requests will be considered ONLY after discussion with the doctor, if available.  Antibiotics are not routinely prescribed without prior discussion with the doctor.

 
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